This Service, Rio is supplied by company name ltd. a limited liability company registered in country company registration number XXXX, with a registered address at XYZZZZZ, as the payment processor and operates the website, and Company name. a limited liability company registered in Curaçao with company registration number 11111, registered address at XXXXXCuraçao, is the license holder. Rio operates under License No.XXXX issued by Curacao Egaming, Authorized and Regulated by the Government of Curacao for the provision of sports betting and casino commencing May 22nd 2017.Rio will only communicate with Customers by email to their registered email address (the "Registered Email Address") as provided when opening your Rio account: Communication from Rio will be issued through the following mail only:
Additional terms and conditions apply to all betting promotions.
Game rules and game terms and conditions apply to individual games and have to be read carefully before playing.
Promotional rules and terms and conditions will change with each promotion and have to be read carefully before playing.
Rio will provide the terms and conditions as well as the additional terms and conditions in other languages at a further stage (German, Spanish, French, Russian, Indonesian and Chinese) in the case and for any reason if there is any uncertainty, the English version will prevail.
Updating the Terms and Conditions
The Terms and Conditions here are subject to change at any day, at any time, at Rio's sole discretion for regulatory or other reasons whatsoever. Rio is obliged to notify all users whenever the Terms and Conditions are updated. If for any reason you do not want to accept Rio's updated terms and conditions, your account with Rio will be frozen and you will need to contact our customer support department in order Rio is obliged to notify all users whenever the Terms and Conditions are updated. If for any reason you do not want to accept Rio's updated terms and conditions, your account with Rio will be frozen and you will need to contact our customer support department in order to close your Rio account as well as withdraw all available funds in your account. Basic Information on Rio The games and betting promotions provided by Rio are for entertainment purposes only. Any and all stakes you place on a game or bet will not be refunded as the product that Rio supply’s is virtual and is instantly consumed. Any and all stakes you place on a game or bet with real money will not be refunded as the money is automatically drawn from your account and cannot be returned.
When referring to the word “Account” it means the account you sign up for at Rio as well as any related entity that is managed by Rio.
When referring to the words “account holder”, “player”, “user” or “you” it means the person who has registered or is planning to register an account with Rio. When referring to the words “ Additional Terms” or “ additional terms and conditions” it means the rules and policies set in section 2 above. When referring to the words “ Real Money” it means the actual cash amount in your account at any given point in time which is the total amount of your winnings and deposit. When referring to the word “ Bet” it means wagering money on the outcome of an event on any of our betting promotions. When referring to the words “ Betting Offers” it means any bets that are made available by Rio to you. When referring to the word “ Bonus” it means receiving a reward for playing games or placing bets (depending on the particular game, bet, or promotion) equivalent to a certain stated value. When referring to the words “ Customer Services” it means the Rio customer support department. Who can Play at Rio You can only become a user of a Rio account and participate in our games or betting promotions if you agree and abide in full by ALL of the Rio conditions: You are 18 years of age, or older than 18 years of age. You are not a resident of any place listed in the Rio prohibited jurisdictions.
You do not have a gambling addiction. You will not open or attempt to open a second Rio account for the duration of your life as an account holder. All details you provide to Rio is real and the truth and yours and yours alone, including your name, date of birth and any identity documents, debit and credit card details, email and residential address, are at all times correct and are not false or misleading and you update us promptly with any changes to these details. You do not sell or otherwise share your Rio Username and password used for logging into your account, with anyone else. You will pay all taxes applicable to you and you will not hold us responsible for any tax. You are playing on the Rio website for entertainment only and gambling is not a regular or primary source of income for you. You intend to be polite and respectful at all times and refrain from verbal or other abuse of any kind towards any other users and any Rio representative or partner you engage with. You are a real person and have not registered and playing on the Rio platform on behalf of any organization or anyone else. You do not in any way have access to any insider information otherwise or through a connection with a sports or professional body which may assist you on the Rio website in predicting or influencing the outcome of a game or bet.
You are not engaged in any money-laundering or terrorist activity whatsoever. You are not in any way playing on the Rio platform with illegally obtained money. You are not in any way engaged in fraudulent, collusive, fixing or other unlawful activity and do not use any software-assisted methods or techniques or hardware devices in relation to participating in games or bets on the Rio platform. We take the breach of any of the terms stated about very seriously and any game you play or bet you place in breach of any of the terms stated above is voidable at our sole discretion and your winnings liable to be confiscated as well as your account with Rio closed or blocked indefinitely.
Curacao, United States of America, and Israel.
Opening a Rio Account
The required fields on the registration page, including name, email, date of birth, address and telephone number will have to be filled in. You must not attempt in any way to register a second Rio account by providing different information from the information provided on the first account. However, if you a Rio account and don’t remember or if you are currently self-excluded, the responsibility is yours to make sure that you only have one open account. All Bets or play on Games made while you have more than one Rio account will be voided and your money in all accounts will be confiscated. Once you have an open Rio account, you will need to transfer sufficient funds into your account in order to participate in any game or betting promotion. We shall not give you any credit whatsoever for participation in any game or service. In order to deposit funds into your Rio account, you can use any of the payment options on the deposits page of the Website, which may be amended from time to time. Details in regards to withdrawal times in respect to the payment method used are available on the withdrawal page of the websites, which may be amended from time to time. You may only deposit using a payment method that is owned by yourself. You will not be allowed to use any third-party payment methods what so ever for deposits or withdrawals and Rio reserves the right to redirect payments to elect payment methods that have been used by you before in respect of any particular payment. Any withdrawal may occasionally be delayed due to regulatory or AML requirements. In such cases, XXXX will make sure to resolve the situation as soon as reasonably possible.
Rio may charge assigned fees for processing some deposits depending on the selected payment method. Please see our website, for the fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the websites.
Verifying your data and play
In general, Rio reserves the right to verify the information you provide at any time and without disclosing any reasons to you, including on your first deposit and first withdrawal. If required for fraud and anti-money laundering purposes, Rio may also need to ask additional questions in order to identify your source of funds or source.
For verification purposes only, you will have to provide a CLEAR copy of:
- Valid identity document (passport, national ID card or driver’s licence)
- Valid proof of address not older than 3 months (utility bill or bank statement)
- If Danish resident, your CPR number
- If for any reason we are not satisfied with the documents you provide, we may require you to provide:
Copies of payment method (bank statement, IBAN, copies of credit card, proof of ownership, etc.) Certified (and/or notarized) copy of any documents provided to us or other evidence of residency or identity that our legal department may reasonably require.
- Further information for verification of the player's identity may include:
∙ Submission of photo identification.
∙ Requirement that the first payment is made by means of a money transfer from a bank account where the player has undergone a verification process.
∙ Telephone contact to the player if the number can be reasonably verified.
∙ Submission of a contract or similar to the player with a request to sign and return the document.
- Your Rio account will be frozen (to prevent you from making a withdrawal) in these cases:
You have deposited money into your Rio account and one of the following applies: -
you are a UK resident and Rio cannot confirm your age within 72 hours;
you are a German resident and Rio cannot verify your data within 14 days;
you are Italian resident and Rio cannot verify your data within 30 days;
you are a Danish resident and Rio cannot confirm your identity within 30 days, as well as you will not be able to make a deposit more than DKK 100,000 into an Account unless the verification process is complete.
we are otherwise unable to verify of the data you provided prior to processing any payments. We have applied a risk-based approach to your Account and we consider that we cannot process your payments due to risk of money laundering, fraud or other criminal activity.
When you make a deposit on the Rio platform you are declaring your intention to play a game or place a bet. Therefore, your deposit must be used to place stakes on bets or games commensurate to the amount of the deposit only.
Rio reserves the right to receive information about the purpose of your intended gambling at the same time as you provide identification information (name, address).
If we have reasonable grounds to suspect you are abusing your Rio account, (e.g. when we suspect you are using the Rio platform as an exchange rate hedge), Rio reserve the right to ask additional verification questions or for documents, to cancel your deposit in part or full, to cancel any winnings and additionally, if necessary, to recover costs. We may also close or block your Rio account indefinitely.
Rio may also close or block your account indefinitely without specifying a reason. In such a case, we may decide to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in your name with a description of the transaction as we deem fit.
Dormant or Inactive Accounts
Rio recommends that you do not have any large amounts of real money in your account for long periods of time.
If you do not log into your Rio account or out of your Rio account for six months, your account will be deemed inactive and you hereby authorise us to deduct a monthly administrative fee every 30 day.
If no transaction has been recorded on your Account for twelve months (whether you log in or not), then your Account is deemed dormant, in which case you will forfeit the balance and your account will be closed.
What We Can Do
Rio has the right to limit a bet (or declare a wager or bet void) when:
- You have breached any of the Rio terms and conditions specified on this page (or we have reasonable grounds to believe that you have);
- You failed the Rio verification process.
- You have opened more than one Rio account.
- There was a server or software error, mistake, misprint or technical error on the pay-table, odds or software relating to the bet or game.
- There was a material error made by one of Rio employees (including technical, typographical or photographic errors).
- There is a regulatory change or the product supplier or other third party makes a material action or omission that prevents us from offering the game or bet.
- A material security or data protection or other threat has arisen.
- We reasonably suspect fraud or other illegality relating to any game on the Rio platform.
- Same Device IP or Same Login IP is fetch on the system, ID's would be block for both users.
- If system fetches and blocks the ID, No refund or Reimburse would be provided.
Rio reserves the right to cancel any wager in a game or any bet in a betting promotion up to the last 5 minutes before the event starts without giving any reasons. Furthermore, we may declare void any wager or bet if we (in our absolute and only discretion) consider it necessary to do so to ensure compliance with any law or regulation applicable to betting/gambling, in case of suspicion of sports or betting/gambling related fraud or when applicable betting services limits have been exceeded and in case of force major disaster. (any occurrence or event beyond a person’s reasonable control shall include, interruption to the Internet connection, hacking, phishing, pharming, other online security attacks, wars, civil disturbances, strikes, acts of terrorism, fire, explosions, floods, thefts, outbreak of hostilities, riots, lockouts, governmental).
If Rio cancel a game or void a bet or close or suspend an account for any reason what so ever, we reserve the right to refrain from disclosing reasons.
Other than as stated above, Rio reserves the right to refuse a registration of an account from any user, from any country or close an Account at our sole discretion for any reason but any contractual obligations already made by Rio shall be honoured accordingly.
Winnings and Prizes
Potential winnings/details of the odds offered in any game are in the game rules, the promotion terms and conditions and also in the general terms and conditions. Details of any other promotional prizes will be stated in the terms of the promotion.
If by the luck of the Casino Gods you win 30,000 euros or more, Rio reserves the right to pay you the winnings in monthly installments of no more than 5,000 euros per calendar month without interest to a verified bank account or verified payment methods, according to Rio’s decision.
The Jackpots on the website may be advertised in a certain currency but there may be a loss caused by currency fluctuations.
Rio reserves the right to withdraw a Jackpot prior to the start of any game at our sole discretion.
If the prize in the promotion includes travel, the provider is not Rio but a third party and you will have to insure yourself for all risks relating to the travel or prize if you choose to accept it.
At any given time or day, the maximum withdrawal amount will not be higher than 5,000 euros per calendar month.
How to Close an Account
If for any reason you wish to close your Rioaccount all you have to do is send an email to customer services and state “close my account” in the title and one of the customer services agents will respond to you as soon as possible.
If you are eligible for a Bonus (for example, sign up bonus or deposit bonus) the bonus wagering requirements will apply before you will be able to make any withdrawals.
Only wagers or bets made using real money will contribute towards the wagering requirement. Playing for fun on any games will not contribute.
Unless otherwise stated in the promotion terms and conditions or the bonus terms and conditions, all bonuses will have a minimum wagering requirement of x40. This means that the bonus + deposit must be staked 40 times before any potential winnings are available for withdrawal.
For more info go to the bonus section below and the bonus terms and conditions.
Bonuses and Free Spins
Rio may at any given time offer you a bonus or free spins for a game or as part of a promotional offer.
Any bonus received must be wagered 40x.
The Rio deposit bonus, unless otherwise stated is only valid once per account, household or IP address.
A free spin must be wagered 40x. Free spin play can begin only while you have real money in your account.
The free spins that are given to you are game specific and cannot be transferred to another game or under any circumstances to another user. Free spins that are not used after seven days will be lost, while non-deposit free spins will only be valid for the day of the offer, unless stated otherwise in a promotion terms and conditions.
Free spins that have conditions attached will be credited to your account when you have wagered a minimum of 40 euros in the casino, unless stated otherwise.
All winnings won while playing with free spins are considered to be bonus money and will be converted to real money only once the bonus wagering requirements are met, unless stated otherwise in a promotion terms and conditions.
If for any reason what so ever there is no maximum value specified for a Bonus, the maximum value will be 100 euros.
For more info go to the wagering section.
You enter the Rio website and participate in all the games and the betting promotions at your own risk.
The Rio websites, the games offered and the betting promotions offered are provided without any warranty whatsoever.
Accordingly, Rio shall not be liable for any: loss, costs, expenses and/or damages what so ever in any case whether direct, indirect, special, consequential, incidental or otherwise, in relation to the use of the Rio websites or your participation in the games or in the betting promotions.
This clause will not be considered to be excluding liability as nothing in these terms and conditions will operate as to exclude any liability Rio may cause in respect of fraud, personal injury or death.
At your discretion you may choose to be excluded from playing any games on the Rio website. In order to block your access to the Games or to the Services and exclude yourself, you will need to send an email to the Rio customer services department with the following subject “I want to be excluded from www.Rio.com”.
When sending an email to the customer service department in order to self-exclude yourself please specify the time period for which you want to exclude yourself, 1, 7, 14 days or 1,2,3,4,5,6 months or 1, 3, or 5 years.
If you would wish to reactivate your Rio account, you will only be able to do so after your exclusion period has come to an end by contacting the customer support department by phone or email. A cooling off period will apply before your account is reopened after self-exclusion.
The Rio self-exclusion option is a joint commitment between Rio and you. Rio will take reasonable steps and actions to prevent you from re-opening your account as well as opening a new account but you must not attempt to re-open your account or to open a new account.
For more information on responsible gaming, please see the “Responsible Gaming” link at the bottom of the website.
Chat Facility Rules
As part of using the Rio website, we provide you with the live Chat option to communicate with the Rio customer support department for any relevant issue. The live chat option on the website is moderated by Rio and is subject to the below rules:
Any and all conversations are recorded and will be kept for a minimum of six months. Your use of the Rio chat option should be for purposes relating strictly to Rio services and any relevant problems you might be having in relation to these services.
Abusive and Offensive language will not be accepted whatsoever.
Breaches, Penalties and Termination
If you by any way intended or not intended breach any provision of the Rio terms and conditions or we have any reasonable ground to suspect that you have breached the terms and conditions, Rio reserves the right to not open, to suspend, or to close your account, or withhold payment of your winnings at all times.
The Rio terms and conditions stated here are constitute the entire agreement between you and Rio with respect to the websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the websites.
Applicable law and jurisdiction
You (“ the user”) acknowledge that, unless stated otherwise at any time or point, the games and the services provided by Rio are organized and managed in Curacao and your participation in the Rio games and services take place in Curacao.
XXXX ltd. is the payment processor and operates the website, and XXXX ltd. is the license holder.
Notwithstanding anything to the contrary in the Rio terms and conditions stated here, the parties agree that any dispute, controversy or claim arising out of or in connection with these terms and conditions, or the breach, termination or invalidity thereof, shall be submitted to the jurisdiction of the Curacao law.
By registering on the Rio website you hereby acknowledge and accept the privacy terms and conditions as well as accept that it is necessary for Rio to collect and otherwise use your data in order to allow you access and use of the Websites and in order to allow you to participate in Games or Bets.
Rio hereby acknowledges that when collecting your data, we are bound by the Data Protection Act of the law of Malta. Rio will protect your data collected and respect your privacy in accordance with applicable laws.
Rio will only use your data to allow you to participate in the Games and Bets. We may also use your data to inform you of changes, new services and promotions that we think may be of interest to you.
Rio prides itself on keeping your privacy and will not under any circumstance disclose your data to third parties unless it is necessary for your participation in the Games or Bets; or unless it is required by law; or unless it is required in order to responsibly fulfill anti-fraud and anti-money laundering obligations to which we have to abide. Certain parts of your data may be disclosed to Rio's business partners, suppliers and or service providers. All Rio employees, in Customer support, payment department and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service.
Rio will keep all provided information as personal data. No data will be destroyed unless required by law, or unless the data kept is no longer required to be kept for the sole purpose of the relationship.
Rio might have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies during the processing of your betting transactions. These agencies may keep a record of your data and that you hereby consent to such to the keeping of such records by third parties.
In order to make your time spent on the Rio Websites more user-friendly as well as improvements that may be needed to the websites and improve service we collect a small amount of data sent by your browser, called a cookie and you can at any given time turn the settings off (please refer to your browser settings to do so).
Rio may contact you occasionally by email, telephone or other forms of communication with new offers and promotions from other websites which are managed under the licenses of Rio. You hereby consent to such contact.